International Deliveries

The majority of orders leave us within 24 hours.
Items purchased over a weekend, UK bank holiday, or Friday after 3pm, will leave on Monday.
Personalised items take an additional 2-4 days to complete.
If you have chosen Fast Track, we take every effort to ensure your items leave the same day if ordered before 3pm (Monday-Friday), however this is not possible on weekends and Bank Holidays. Fast Track is NOT applicable to personalized items as these take an additional 2-4 days to complete.

If a parcel is returned to us due to non-delivery, we reserve the right to charge the customer additional shipping charges to reship the items.
Any orders returned to us will be refunded, but shipping charges cannot be refunded.

IMPORT DUTIES (FOR ALL EU COUNTRIES)
When we ship orders to individual customers (retail orders) to EU countries and the order value is under €150, we charge you VAT at the relevant tax rate for the delivery country. Therefore, you will not be liable to pay any local import duties when taking receipt of the delivery.

When we ship retail orders with a value over €150 or to businesses (trade orders), to EU countries – we do not charge our local tax (VAT). However, you are liable to pay any local import duties when taking receipt of the order.

IMPORT DUTIES (FOR ALL COUNTRIES OUTSIDE THE EU)
When we ship any orders to countries outside of the EU - we do not charge our local tax (VAT). However, you are liable to pay any local import duties when taking receipt of the delivery.