Shipping

Most orders leave us within 72 hours. During our peak season (Black Friday – Jan) our UK warehouse team will work to process orders within our
usual timeframes, but occasionally orders may take slightly longer to process during this time. Customers should be aware of this when selecting their delivery method at the checkout stage.

Personalised items can take up to 2-4 business days to produce.

Items purchased over the weekend, bank holiday or Friday afternoon after 3pm may be processed over the weekend but will not be collected
by the couriers until Monday (excluding UK bank holidays).

Please Note:

Some larger items may be delivered in original packaging which may display the product on the outside of the box.

Once your order has been placed we cannot add items, remove items or cancel the order.

We currently ship orders using a variety of service providers including Royal Mail, Amazon Shipping, FedEx, DHL and DPD. The service provider and service selected will depend on the shipping option selected at checkout and the delivery location.

We are unable to guarantee items arriving over the weekend as most couriers operate Monday-Friday. Customers must enter their full details online; we cannot be held responsible when incorrect or incomplete details are provided.

Orders over £50.00, are eligible for free tracked shipping. Your order will be sent on a regular delivery service but you do have the option to upgrade to the express service.



**Sometimes adverse weather conditions may limit the services provided to us - please note that we cannot be held responsible for delays caused by external companies**

We currently ship orders via Royal Mail and FedEx (Economy and Express), occasionally we may need to change to an alternative courier depending on any delays we are informed of or address issues etc.

Royal Mail is not a tracked service, if you require a tracked service then please choose one of the Fedex services. We are unable to guarantee items arriving over the weekend as most couriers operate Monday-Friday. Customers must enter their full details online; we cannot be held responsible when incorrect or incomplete details are provided.

Estimated Transit times

Royal Mail - Up to 10 business days

Fedex Economy - Up to 10 business days

Fedex Express - 2 - 5 business days

If orders are eligible for free tracked shipping, your order would be sent via FedEx economy but there is an option to upgrade to the express service.



**Sometimes adverse weather conditions may limit the services provided to us - please note that we cannot be held responsible for delays caused by external companies**

When we ship orders to individual customers (retail orders) to EU countries and the order value is under €150, we charge you VAT at the relevant tax rate for the delivery country. Therefore, you will not be liable to pay any local import duties when taking receipt of the delivery.

When we ship retail orders with a value over €150 or to businesses (trade orders), to EU countries – we do not charge our local tax (VAT). However, you are liable to pay any local import duties when taking receipt of the order.

When we ship any orders to countries outside of the EU - we do not charge our local tax (VAT). However, you are liable to pay any local import duties when taking receipt of the delivery.

Our Fast Track Service guarantees same day processing of your order. If ordered before 3pm (Monday-Friday) then the order will leave us the same day. Any orders placed on Friday after 3pm or over the weekend will be processed over the weekend and dispatched on Monday excluding UK bank holidays). Fast track is not applicable to personalised items as these take an additional 2-4 business days to complete.

In the highly unlikely event, that an item becomes out of stock after an order is placed, we will complete all orders fully and may from time to time substitute an out-of-stock product with a similar item or duplicate items already purchased to avoid any delays in shipping, if a substitute is not available, we would refund the item for you.

Orders that include personalised items will not be despatched until the personalised items are complete. Personalised items can take an additional 2-4 business days to complete, and occasionally slightly longer during our peak season (Black Friday – Jan).

Orders that include pre order items will not be despatched until the pre order items arrive. The order would then be sent complete. If you require the other items earlier, we advise you to place a separate order for the pre order item/s.

Orders that include the repointing/repair service will not be despatched until the service has been complete. If you are sending your darts set to be repointed/repaired, please ensure that they are packaged well and sent to us via a tracked postage method as we cannot be held responsible for darts not arriving with us.